Support

How can we help?

Search the answers below, or send a message to DockRate support.

21 articles

Getting started

Finding a facility

Correcting facility information

Leaving or editing a review

Reporting a review or photo

Location permissions

Weather and location

Planning and directions

Nearby stops

Support

Account and sign-in

Password reset

Privacy and location controls

Account deletion

Send us a message

Include the facility name and city when your question is about specific facility information — it helps us resolve it in one reply.

How can we help?

Getting started

How do I get started with DockRate?

Do I need an account to browse facilities?

Finding a facility

I cannot find a facility. What now?

Why is the Google rating different from the DockRate rating?

Correcting facility information

How do I correct wrong facility information?

The entrance or check-in information is wrong.

Leaving or editing a review

How do I leave, edit or delete my review?

Reporting a review or photo

How do I report a review or photo?

Location permissions

Nearby facilities are not showing up.

Weather and location

How do I enable weather alerts while DockRate is closed?

Why might weather notifications pause?

How do travel weather updates work?

How do I turn off background location updates?

Planning and directions

Does DockRate provide truck-specific navigation?

Nearby stops

Are fuel prices and parking availability guaranteed?

Support

How do I report a bug or view my support tickets?

What is the difference between a facility report, bug report, and support request?

Account and sign-in

I cannot sign in.

Password reset

How do I reset my password?

Privacy and location controls

How do I control what DockRate collects?

Account deletion

How do I delete my account?

Send us a message